New livechat not working

Community Support
1

Description

Hi all, when I paste the code of the new version of the Livechat widget on my website, I don’t get any widget. I tried the old widget code and that does work…

Server Setup Information

  • Version of Rocket.Chat Server:
  • Operating System: Ubuntu Server 18.04
  • Deployment Method: Snaps
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version: Node isn’t installed
  • MongoDB Version: I think the latest but I couldn’t find out which version I have installed (I installed RocketChat yesterday and)
  • Proxy: Apache2 (on other machine)
  • Firewalls involved: Cloudflare

Any additional Information

2

Also, I tried Firefox and Safari, both didn’t show the new widget.

3

any errors in the browsers console?

cmd + ctrl + i on a mac. Otherwise right click the page and click inspect. Once that window pops up click the console section. Then refresh.

4

if from installation menu, we have two clips one for adding to existing website and another for new installation… please do check which is failing …

the integration to website is working fine

5

Hi, my Web integration doesn’t work, either. I cannot see the livechat widget on my test page. When I checked the console I got this error:

“Error: Promised response from onMessage listener went out of scope background.js:835:170”