Client cannot see new livechat messages until page refresh

Community Support
1

Description

Clients using live chat widget do not see chat updates from themselves or agents unless they reload the page.

Client 1
Chrome stable v80
windows 10 v1904
Chrome beta v81

Client 2
Firefox v62
Windows 10 v1909

Agent can see all updates

Server Setup Information

  • Version of Rocket.Chat Server: 3.0.4
  • Operating System: CentOS 7
  • Deployment Method: manual install from docs
  • Number of Running Instances: 1
  • DB Replicaset Oplog: Enabled
  • NodeJS Version: 12.14.0
  • MongoDB Version: 4.0.17
  • Proxy: n/a
  • Firewalls involved: firewalld

Chat widget is on another centos7 machine running httpd

Any additional Information

Brand new install on fresh centos 7 updated
I don’t see any errors in chrome devtools.
Client posts 200 successfully when sending messages but can’t see them
Websocket gets succeed

2

Additional info. Replying as an agent via the android app still doesn’t show the client anything until they reload the page.

I somehow missed that this might be a cross-site cookie issue.

I also see websocket connection failed: connection closed before receiving a handshake response.

It takes 5-20 seconds for the live chat widget to show on page due to the web socket stalling

3

Moved the widget to the rocket.chat server and I’m still getting it and the websocket failures

4

Hi @rankin
Did you manage to resolve this issue? I am experiencing the same problem with client chat widget not updating in the browser.

Thanks!

5

also facing the same issue, let me know if you found any solution

6

Facing the same issue…!
Anyone found a solution…?