Rocketchat Live Chat Widget not updating

Live Chat Widget not updating on user page.

We set up a rocketchat server internally with the whole company going home, and it works fairly well. There are a few bugs we are hunting down, but likley a fresh install with other features enabled in a few weeks will fix 99%.In the mean time, it was requested that we spin up the Live Chat feature. This is to be used for some internal queued chat for employees to submit questions to managers while not having to worry about which manager to contact. In this process, we have hit a wall.

The script wouldn’t work with the reverse proxy domain name we set up, so we did the true local name just to get it testing. The widget popped up, but seems to be stuck on the offline form with no text prompting. When we attempted to modify the offline form, it doesn’t update either. When we have an agent go live, the form stays on the stuck broken offline form.

We disabled the live chat feature, enabled, and reapplied the script on the entirely blank webpage. Page still shows broken offline form. I can’t seem to find this error. See below for script we are using.

  • Version of Rocket.Chat Server: 3.0.2
  • Debian 9
  • Number of Running Instances: 1
  • NodeJS Version: v12.14.0
  • MongoDB Version: 4.0.16
  • Proxy: IIS
  • Firewalls involved: Yes on external access, but reverse proxy works

I don’t know what logs to pull for Live chat. If you know, please tell me and I will gladly pull them

I was able to resolve this issue. To fix it, I made sure all site variables in the server were set to my proxied url and restarted the rocketchat service.


How did you solve the problem? You can help