We have several departments in Omnichannel/Live Chat, with different mail addresses to which messages should be sent when Live Chat is offline. Unfortunately, this does not work. The emails all go to the mail address that is set in Settings > Omnichannel > Live Chat.
Unfortunately, the mail address set in Omnichannel > Departments > Edit > Mail address is not considered at all and no offline messages are sent there.
What must be configured so that the email address stored for the respective LiveChat is used for offline messages by mail and not the global mail address?
- Version of Rocket.Chat Server: 6.2.8
- Operating System: Ubuntu 22.04
- Number of Running Instances: 1
- DB Replicaset Oplog:
- NodeJS Version: 14.21.3
- MongoDB Version: 5.0.18