Live Chat Department Functionality


We have four departments. If one department has no one online, the department shows in the available list and if an end user attempts to livechat to that dept, it doesn’t work. Can livechat be either made to 1. Not show a department if no one is online or 2. Change to leave a message if no one in a specific department is online?

Server Setup Information

  • Version of Rocket.Chat Server:
  • Operating System: ubuntu 18.04
  • Deployment Method: docker
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version: 12.14.0
  • MongoDB Version: 4.0.18
  • Proxy: apache
  • Firewalls involved: N/A

Any additional Information