Livechat department lock


#1

Hi all,

I was wondering if it is possible to assign chats to specific departments, using:

RocketChat(function() {
this.setDepartment('FILL HERE DEPARTMENT NAME - case sensitive');
});    

and to disable ability to change Department by Livechat end user (on website)?

Why?
We would like to have different teams to be responsible for talking with clients on different domains. On domain X.com there would be departmentX and on Y com domain would be departmentY. As Y com and X com websites are in different languages we would like to limit access to people from our team who are able to talk in language used in those websites.


#2

OK,

we found this feature in /admin/Livechat :slight_smile: