Jitsi enabled but no video buttons in ui

Community Support
1

Description

Jitsi instance running OK. Jitsi enabled in admin settings No sign of any video buttons in the ui. Tried with webRTC enabled but same result.
What am I missing here?
Where should the video button appear?
I looked the right of the channel title in a channel window, and in the three dot menu. But nothing there. Where do I start looking for logs etc? Syslog does not give me any clues. Can I turn n up the logging level?

Server Setup Information

  • Version of Rocket.Chat Server: 3.7.1
  • Operating System: Linux
  • Deployment Method: Manual install
  • Number of Running Instances: 1
  • DB Replicaset Oplog: Enabled
  • NodeJS Version: v12.14.0
  • MongoDB Version: 4.0.21
  • Proxy: None
  • Firewalls involved:ufw

Cheers Roger

2

Hi there!

I’m facing the same issue. Have you had any progress finding/enabling the ui buttons for video/meet?

Thank you,

3

You probably need to give us some details so your server as above.

4

Hi @john.crisp ,

Sure, thank you for your reply. Here are the details:

  • Version of Rocket.Chat Server: 3.13.2
  • Operating System: Linux
  • Deployment Method: Snap Install to Ubuntu 20.04
  • Number of Running Instances: 1
  • DB Replicaset Oplog: Enabled
  • NodeJS Version: v12.21.0
  • MongoDB Version: 3.6.14
  • Proxy: None
  • Firewalls involved: none

Actually if I enable Jitsi the call button is shown, but enabling WebRTC doesn’t work. I have deployed a turn server and tested it, inserted the details to the proper field, restarted rocket.chat server after that, but the call button is still not showing for WebRTC.

5

What do your logs tell you? Any errors?

6

Looking through the logs I have a few errors, but I was unable to relate them to this problem.

Most of them looks like this:

"
Apr 20 21:34:58 LasGarnachas-Fr rocketchat-server.rocketchat-mongo[629]: 2021-04-20T21:34:58.075+0000 I COMMAND [conn25] command parties.rocketchat_notification_queue command: findAndModify { findAndModify: “rocketchat_notification_queue”, query: { $and: [ { $or: [ { sending: { $exists: false } }, { sending: { $lte: new Date(1618954197355) } } ] }, { $or: [ { schedule: { $exists: false } }, { schedule: { $lte: new Date(1618954497371) } } ] }, { error: { $exists: false } } ] }, sort: { ts: 1 }, new: false, remove: false, upsert: false, update: { $set: { sending: new Date(1618954497371) } }, lsid: { id: UUID(“a4d2f6bd-8d6e-47e4-bd50-619b1a4d875a”) }, $clusterTime: { clusterTime: Timestamp(1618954487, 1), signature: { hash: BinData(0, 0000000000000000000000000000000000000000), keyId: 0 } }, $db: “parties” } planSummary: IXSCAN { ts: 1 } keysExamined:0 docsExamined:0 nMatched:0 nModified:0 numYields:0 reslen:201 locks:{ Global: { acquireCount: { r: 1, w: 1 } }, Database: { acquireCount: { w: 1 } }, Collection: { acquireCount: { w: 1 } } } protocol:op_msg 587ms
"

And I have a few like this:

sshd[2890]: error: kex_exchange_identification: read: Connection reset by peer

Should I send you a link with the entire log?

7

I’d check your sshd errror first.

8

I’m facing the same issue. Have you had any progress enabling the buttons for video ?

Kodi nox