How to enable video callings?

Community Support
1

Hi to all. Please tell me how to enable video calls? I just registered from my phone, logged to my own rocketchat, start calling myself (from a user account to admin) but I only saw myself on phone camera, there was nothing on pc. I mean the second user doesn’t see videocalling. How to fix it?

PS. I installed Rocketchat from snap

2

Have you enabled a video conference option in admin?

3

BigBlueData? Yeah. And even restarted the VPS.

g1111
g1111952×783 20.3 KB

4

Hi, you have to install either bigblue or Jitsi and configure the same here in the section on your screenshot. I would recommend to go with Jitsi as it is much better than BigBlue. You can adjust the resolution, watermark according to your stuff. easy AD authentication, or password authentication. You can find the installation steps here - https://www.vultr.com/docs/how-to-install-jitsi-meet-on-ubuntu-18-04-lts

Thanks
Gops

3 Likes
5

I did it. But the problem stays the same - when I’m calling to my other phone I can only see myself, the other phone is just lying and can’t eve see that I’m calling…

6

Man :confused: Can’t understand what’s wrong…

7

Go through @saigop advice and install Jitsi, then configure all Jitsi stuff in Rocket Chat Admin UI
Then when you start call with someone - blue button “Click to Join” is sent to chat - all users who need to be joined to call need to press it to join. That’s easy…

8

@danonanon

If you still find difficulties, to isolate issues, after your Jitsi or Bigblue installation, open that as a separte application via browser and see if that works, and they try to integrated with RC. Thanks.

9

how to rocket.chat app mobile show dialog calling when app is running background?
currently, i don’t receive any alert when there is a coming call

11

Actually there is a push notification about call started like this:
image

13

Do I need to install jitsi on the server separately from rocketchat? or is installing it from the Rocketchat marketplace is enough?

14

Hey, @lirong

The short answer here is: it depends.

Jitsi has its own on-premise deployment option. So, if you want complete control of Jitsi configuration and data retention, you must deploy a separate server for Jitsi only.

But, Jitsi also offers its public server. By default, install the app from Rocket.Chat marketplace will come with it configured already.