I’ve just started using Rocket Chat for internal communications. I thought we could use it to communicate with our customers too, but it seems that the Email Inbox channel is buggy and lacks basic functionality.
It’s clearly labelled as “Alpha”, so I know I shouldn’t have high expectations. It’s obvious that we’d be using it at our own risk.
However, this doesn’t seem to be a new feature at all, since there are posts in this forum from at least four years ago.
And there are some important areas that would need improving like:
- Emails will get lost if no agents are online. This is a definite no no
- Poor formatting of emails
- Issues with configuration like #26185 (I can’t post more links, sorry)
Does anybody know if the team has any plans to take this channel out of “Alpha” status?