iOS app not login

Community Support
1

Description

Hello! I installed Rocket.Chat on my server and it seems to work perfectly except from iOS app.
I can login to it from web, Android app, and macOS app.
When I try to login from iOS app I got… nothing! I am asked to insert login and password, I click on the blue button, I see the three dots for a couple of seconds and then nothing happens. Note that if I use a wrong password I received the wrong password message.

Address: https://rocket.apnetwork.it/

I can register a small video, if needed.

Any help is appreciated!
Alessio

Server Setup Information

  • Version of Rocket.Chat Server: 3.0.12
  • Operating System: Ubuntu 18.04

Apache log file:

SSLEngine on

ServerAdmin     alessio@localhost
ServerName      rocket.apnetwork.it

RewriteEngine On
RewriteCond %{HTTP:Upgrade} =websocket [NC]
RewriteRule /(.*)           ws://localhost:3000/$1 [P,L]
RewriteCond %{HTTP:Upgrade} !=websocket [NC]
RewriteRule /(.*)           http://localhost:3000/$1 [P,L]

SSLProxyEngine on
ProxyPass / http://localhost:3000/
ProxyPassReverse / http://localhost:3000/

ErrorLog        /data/log/apache2/rocket.error_log
CustomLog       /data/log/apache2/rocket.access_log combined

SSLCertificateFile /usr/share/tomcat6/.acme.sh/rocket.apnetwork.it/fullchain.pem
SSLCertificateKeyFile /usr/share/tomcat6/.acme.sh/rocket.apnetwork.it/privkey.pem
2

I’ve recorded a video: https://www.youtube.com/watch?v=Yktvp-gx0uw

3

Same problem with the updated app (just today).

2 Likes
4

Same issue after RC IOS App has been upgraded to 4.6.3, I got blank screen after login/password enter.

5

I got the same issue, hopes they can fix it ASAP

6

https://github.com/RocketChat/Rocket.Chat.ReactNative/releases fixed for me - version 4.6.4 - [FIX] Cas auth