Hi,
Running wocket chat self hosted, and been on 6.11, suddenly this issue began:
“Oops! This is not a Rocket.Chat workspace. Contact your workspace admin”
Have upgraded to 6.12 now, but it solved nothing.
The WEB APP works flawlessly.
Best regards
Martin
reetp
September 8, 2024, 9:21am
2
Likely your https certs at a guess.
Helps if you tell us more about your deployment.
Start here.
Readme.md
# Rocket.Chat - Asking for help
For users with issues with Rocket.Chat please do yourselves a few favours before asking for help.
Before you start.
First, you must ALWAYS test on the latest version of Rocket.Chat and use the latest browser or app clients - you can try [https://open.rocket.chat](https://open.rocket.chat) which always runs development versions. A large amount of issues are fixed with an update.
You are going to need to provide some basic information if you want a chance of resolving your issue.
This file has been truncated. show original
Thanks for the reply, and sorry for the lacking info’s at post start.
Server Setup Information:
Licence type eg CE/Starter/Pro : STARTER
Number of users: 17
Server hardware: VPS/hypervisor/bare metal Hypervisor (VMWARE)
Version of Rocket.Chat Server:6.12.0
Operating System: Ubuntu/Redhat etc Ubuntu
Deployment Method: snap/docker/tar/etc : docker
Number of Running Instances: 1
NodeJS Version: 14.21.3
MongoDB Version: 5.0.24
Client information:
Client type: IOS APP 4.51.0.64829
A list of the steps requires to replicate the issue.
Try to open Workspace: https://chat.frederiksenonline.dk immediately shows the “Oops” notification.
As written earlier, WEB interface works perfect.
reetp
September 9, 2024, 1:01pm
4
Hmmm
Going to your URL:
Forbidden
You don’t have permission to access this resource.
Presume you have it geoip locked or similar?
Check you logs for errors.
Have you checked your cloud panel - I have seen some Starters downgraded to CE with 6.12 ( ) but that shouldn’t lock the iOS app.
Does Android connect?
Hi,
Sorry for the delay.
I have been looking into the error, and I am embarrassed
I did https:// in front of the Workspace name, damn, removed it and all went fine.
SO SORRY
Best regards
Martin
1 Like
reetp
September 18, 2024, 10:44am
6
IME it is usually the simple things
Hence that gist - most stuff is fixed with RTFM, document it properly - which usually reveals the problem - and look for the obvious.
In your situation I would fix your proxy and redirect http > https
ha ha - deserved that
Well I have https redirect already. But if you on IOS APP, where it asks for the Workspace name type https://xxx.xxx.xx it fails, if you type xxx.xxx.xx it works, funny my own manual shows this, so…RTFM martin
1 Like
reetp
September 18, 2024, 11:20am
8
twister5800:
ha ha - deserved that
I am a wearer of many such t-shirts
1 Like