IOS app can no longer connect

Community Support Mobile Apps
1

Hi,
Running wocket chat self hosted, and been on 6.11, suddenly this issue began:

“Oops! This is not a Rocket.Chat workspace. Contact your workspace admin”

Have upgraded to 6.12 now, but it solved nothing.

The WEB APP works flawlessly.

Best regards
Martin

2

Likely your https certs at a guess.

Helps if you tell us more about your deployment.

Start here.

3

Thanks for the reply, and sorry for the lacking info’s at post start.

  • Server Setup Information:
    • Licence type eg CE/Starter/Pro : STARTER
    • Number of users: 17
    • Server hardware: VPS/hypervisor/bare metal Hypervisor (VMWARE)
    • Version of Rocket.Chat Server:6.12.0
    • Operating System: Ubuntu/Redhat etc Ubuntu
    • Deployment Method: snap/docker/tar/etc : docker
    • Number of Running Instances: 1
    • NodeJS Version: 14.21.3
    • MongoDB Version: 5.0.24
  • Client information:
    • Client type: IOS APP 4.51.0.64829
  • A list of the steps requires to replicate the issue.

Try to open Workspace: https://chat.frederiksenonline.dk immediately shows the “Oops” notification.

As written earlier, WEB interface works perfect.

4

Hmmm

Going to your URL:

Forbidden

You don’t have permission to access this resource.

Presume you have it geoip locked or similar?

Check you logs for errors.

Have you checked your cloud panel - I have seen some Starters downgraded to CE with 6.12 ( :frowning: ) but that shouldn’t lock the iOS app.

Does Android connect?

5

Hi,

Sorry for the delay.

I have been looking into the error, and I am embarrassed :frowning:

I did https:// in front of the Workspace name, damn, removed it and all went fine.

SO SORRY :blush:

Best regards

Martin

1 Like
6

IME it is usually the simple things :wink:

Hence that gist - most stuff is fixed with RTFM, document it properly - which usually reveals the problem - and look for the obvious.

In your situation I would fix your proxy and redirect http > https :slight_smile:

7

ha ha - deserved that :slight_smile:

Well I have https redirect already. But if you on IOS APP, where it asks for the Workspace name type https://xxx.xxx.xx it fails, if you type xxx.xxx.xx it works, funny my own manual shows this, so…RTFM martin :wink:

1 Like
8

I am a wearer of many such t-shirts :wink:

1 Like
10

:smiley: thanks :slight_smile:

Best regards
Martin