Do users need to have verified emails to receive the email notifications?

Community Support
1

Description

Server Setup Information

  • Version of Rocket.Chat Server: 3.16.0
  • Operating System: dockerized localhost
  • Deployment Method:
  • Number of Running Instances:
  • DB Replicaset Oplog:
  • NodeJS Version:
  • MongoDB Version:
  • Proxy:
  • Firewalls involved:

Any additional Information

I was wondering about the email notifications. I’ve setup the SMTP details and successfully received the Test email.

I believe I should receive an email notification if someone messages me now, right? I however didn’t receive any notification. It could either be because I’m logged in currently or could it also be because I haven’t verified my email?

Thanks.

2

I tried with my user logged out as well but didn’t receive and email notifications

4

Hi Ayudh37!

Possibly. Did you test it after verifying your email? Can you please test that as well?

If you still get no email notifications, let us know in this thread.

Thanks!!

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5

I don’t have any emails of email verification from rocketchat.

I have this setting disabled:

email_verification
email_verification906×130 3.03 KB

So I don’t think unverified users won’t receive emails… ?

6

I think the user has to be set as Verified to receive mails.

You just don’t need to actually do the email verification.

You can test that by requiring email verification and adding a user and making sure that all works.

Whether you receive a notification mail or not will depend on the various notification settings in admin and your user preferences.

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