Two Factor Authentication failed due to not receiving email

Community Support
1

Description

<Hello, I’m a regular user of rocketchat and had been suddenly logged out of my laptop randomly. I have tried logging back in but it asks for a two factor authentication that has been sent to my email. However, no email was received even after trying a few more times. Another fact, it’s been a while since I have received an email notification from rocketchat when someone messages me. My email is correct. I’m not sure what to do with information below as I’m just a regular laptop user. Please help. Thank you so much! →

Server Setup Information

  • Version of Rocket.Chat Server: I am not sure where to see that
  • Operating System: i7
  • Deployment Method:
  • Number of Running Instances: first time
  • DB Replicaset Oplog:
  • NodeJS Version:
  • MongoDB Version:
  • Proxy:
  • Firewalls involved:

Any additional Information

2

Hi! Welcome to our forums!!

please, confirm:

On both cases, you will need to contact the admin of those server, as they seems to be facing some issue while sending emails or a bug.

For reference, we are investigating a similar issue, that may or may not be related: