Desktop clients won't connect to server

Community Support
1

I’ve downloaded and installed the desktop client for both my daughter’s Windows Surface as well as my Macbook Air. Both seemed to install find, but no matter what I do, they won’t connect to the server (even though the iOS apps are connected just fine - and I can log in via the web portal). I’ve tried both the localhost and the IP address of my local server (which is what the successfully connected iOS apps are using) and on both the Windows and Mac it says it’s an invalid server. Is this a setting I need to change on the Admin side of things to allow a desktop client to connect, or is there some other issue going on?

  • Version of Rocket.Chat Server: Raspberry Pi 4 (server version 1.3.2)
  • Operating System: Windows 11 & Mac OS 12.6.3
2

Did you solve the problem? I just found the same issue.

3

You will be better opening a new thread rather than replying on an old one.

Things move fast, bugs get fixed etc so likely your environment is different.

4

Thanks for asking… I wound up giving up on Rocket Chat and moving onto Nextcloud. I didn’t want to do that since all I wanted was a self-hosted chatting app (hence the attraction to Rocket Chat). But I now run a cloud hosted Nextcloud server, which has a messaging module. The other benefit is that I now run an AWS based cloud storage (that I connected to my Nextcloud server) and basically have my own Dropbox. (yes, there was much Googling involved in everything I just said). I know this didn’t answer your question, but it’s the conclusion to my question last May.

5

Hi Beaker,
Thanks for taking the time to reply, especially since you have moved on to another solution. After 2 days of trying different installs I came to the same conclusion. I was trying to evaluate Rocket.Chat as an alternative to Mattermost (which I had been evaluating for 4 months) , but after 2 days of trying different installs, the product failed basic installation. By comparison Mattermost was an easy installation. FYI, I had considered NextCloud as an option (and now I will go back and have another look), however, I wanted my chat quite separate from the storage - been using Owncloud for 10 plus years now. I am going to evaluate Zulip.
Thanks
Mark

6

A Pi is not really a supported install, and the version (server version 1.3.2) that was attempted is way out of date so it is hardly surprising it failed - unfortunately.

Rocket is not difficult to deploy but you need to outline your own issues before anyone can really help you. It is far more complex than Nextcloud chat, but equally you can use Nextcloud as your backend authent - I have a setup like this where Rocket and Nextcloud are integrated.

There have a been a lot of changes in a year so this thread is not going to really help you much.

If you open a new thread and outline your hardware and deployment issues we will do our best to assist you.