Closing Live Chat Session Error "undefined"


Since Upgrade to 4.8.1 i cant close any livechat session anymore:

and i cant find any issue in logs… does someone have a idea?

Server Setup Information

  • Version of Rocket.Chat Server: 4.8.1
  • Operating System: Linux
  • Deployment Method: snap
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version: 14.18.3
  • MongoDB Version: 4.2.17
  • Proxy: caddy
  • Firewalls involved: pfsense


This is a known bug that will be fixed in the upcoming 5 version: [FIX] Unable to close chats when comments is disabled by murtaza98 · Pull Request #26057 · RocketChat/Rocket.Chat · GitHub

As a workaround, you can enable the requirement for a comment on close, in Admin > Omnichannel > Request comment when closing conversation

Please, consider joining our beta testers program, so we can identify bugs at release candidates.

Right now we are at the 5.0.0-rc.1: