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Bug in the expanded chat button of rocket.Chat.Civechat

We’re Workin on integratting Rocket.Livechat into our platform, and we found some bugs with the expanded chat button, when the user cliks on it, it opens a pop-up with the url ““rocket.‘servername’.com/livechat?mode=popout”” with the same form, but when the user close the pop-up, the livechat doesn’t open anymore.

Hi,

to be able to help you please read this, fill out some server details and make sure you test on the latest version of Rocket.

Hi,

Version of Rocket.Chat Server: 3.7.1
Operating System: Ubuntu x86_64
Deployment Method: Docker
Number of Running Instances: 1
NodeJS Version: v12.18.4
MongoDB Version: 4.0.6

Open Rocketchat.livechat Widget
Click on ‘expand chat’ button
Close the pop-up that will appear clicking on the ‘x’ from the browser, not from the rocket app
try to open the Rocketchat.livechat Widget again.
it doesn’t open anymore.

Expand chat button:

closing the pop-up:

Then, After closing the pop-up, it creates a div above the RocketChat.Livechat, and after that, the user can’t open the rocket chat widget again:

Your version is unsupported.

Upgrade to latest and then test. Too many things have changed for anyone to be able to help you.

Hi,

As you said, we upgraded the version of Rocker.Chat Server to 3.18.0 and NodeJS to v12.22.1, but the same issue has occurred.

The configurations we tested were:

Version of Rocket.Chat Server: 3.18.0
Operating System: Ubuntu x86_64
Deployment Method: Docker
Number of Running Instances: 1
NodeJS Version: v12.22.1
MongoDB Version: 4.0.6

Have asked if someone can take a look at this for you.

1 Like

any prevision for resolution?