Bug in the expanded chat button of rocket.Chat.Civechat

Development
1

We’re Workin on integratting Rocket.Livechat into our platform, and we found some bugs with the expanded chat button, when the user cliks on it, it opens a pop-up with the url ““rocket.‘servername’.com/livechat?mode=popout”” with the same form, but when the user close the pop-up, the livechat doesn’t open anymore.

2

Hi,

to be able to help you please read this, fill out some server details and make sure you test on the latest version of Rocket.

3

Hi,

Version of Rocket.Chat Server: 3.7.1
Operating System: Ubuntu x86_64
Deployment Method: Docker
Number of Running Instances: 1
NodeJS Version: v12.18.4
MongoDB Version: 4.0.6

Open Rocketchat.livechat Widget
Click on ‘expand chat’ button
Close the pop-up that will appear clicking on the ‘x’ from the browser, not from the rocket app
try to open the Rocketchat.livechat Widget again.
it doesn’t open anymore.

4

Expand chat button:

image
image393×547 22.1 KB

5

closing the pop-up:

image
image367×597 26.7 KB

6

Then, After closing the pop-up, it creates a div above the RocketChat.Livechat, and after that, the user can’t open the rocket chat widget again:

image
image1875×830 133 KB

7

Your version is unsupported.

Upgrade to latest and then test. Too many things have changed for anyone to be able to help you.

8

Hi,

As you said, we upgraded the version of Rocker.Chat Server to 3.18.0 and NodeJS to v12.22.1, but the same issue has occurred.

9

The configurations we tested were:

Version of Rocket.Chat Server: 3.18.0
Operating System: Ubuntu x86_64
Deployment Method: Docker
Number of Running Instances: 1
NodeJS Version: v12.22.1
MongoDB Version: 4.0.6
10

Have asked if someone can take a look at this for you.

1 Like
11

any prevision for resolution?