Can't revert to community Edition / Subscription menu is missing

Community Support
1

Description

Hello,
I can’t find the Subcription menu in the rocket interface to cancel the Enterprise license and go back to the Community license.

I’m logged in with an administrator account. I click on the three dots, then “Workspace”. I have the following choices: Workspace, Registration, Engagement but not Subcription.

Server Setup Information

  • Version of Rocket.Chat Server: 6.4.8
  • Operating System: Unbuntu
  • Deployment Method: dockerg
  • Number of Running Instances: 1
  • DB Replicaset Oplog: Oplog Activate
  • NodeJS Version: v14.21.3
  • MongoDB Version: 5.0.22 / wiredTiger (oplog Activé)
  • Proxy: nginx
  • Firewalls involved: none
2

Hey @AG26 the “Subscription” menu is only available from version 6.5.0 up. If you have an Enterprise trial, all you need to do is go into Settings / Enterprise and remove the license from the field there. Otherwise go into registration and disconnect from cloud. Could you please confirm that you see “This workspace is registered” when you go into Registration? And please also confirm that when going to Admin / Info you see a license applied?

You should see this image with all green check marks:
image

If you see it like the screenshot above, then you are already using the community edition.

3

Hello Marcelo,

I have an Entreprise trial, but into Settings/Entreprise, le license is blank.
In registration I have "This workspace is registered”.
I can’t disconnected from the cloud, the web interface return an error.

In Admin/Info I have this picture
image