Description
We recently upgraded our snap-installed rocket.chat server from 4 to 5, and then to version 6.2.2. Although after upgrading, the registration page still shows my workspace is registered, we can no longer sync up with the cloud.
Do I need to re-register my workspace?
To apply for an offline license, I tried to log on to https://cloud.rocket.chat/. But after providing my cloud username/password, I was brought to a blank web page.
Any hints are highly appreciated.
Server Setup Information
- Version of Rocket.Chat Server: 6.2.2
- Operating System: Ubuntu Linux 20.04
- Deployment Method: snap
- Number of Running Instances: 1
- NodeJS Version: v14.21.2
- MongoDB Version: 5.0.15 / wiredTiger (oplog Enabled)
- Proxy: caddy
- Firewalls involved: None
Any additional Information
Log message follows:
{“level”:50,“time”:“2023-06-02T01:55:22.668Z”,“pid”:4028,“hostname”:“bear.cs.nthu.edu.tw”,“name”:“System”,“msg”:“Failed to sync with Rocket.Chat Cloud”,“url”:“/client”,“cloudError”:{“error”:“internal_server_error”},“err”:{“type”:“Error”,“message”:“failed [500]{"error":"internal_server_error"}”,“stack”:“Error: failed [500]{"error":"internal_server_error"}
at makeErrorByStatus (server/lib/http/call.ts:59:9)
at server/lib/http/call.ts:168:19
at /snap/rocketchat-server/1557/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/fiber_pool.js:43:40”,“response”:{“statusCode”:500,“content”:“{"error":"internal_server_error"}”,“headers”:{“access-control-allow-headers”:“Content-Type, Authorization, Content-Length, Last-Event-ID, X-Requested-With”,“access-control-allow-methods”:“GET, PUT, POST, DELETE, OPTIONS”,“access-control-allow-origin”:“*”,“access-control-expose-headers”:“Content-Type, Authorization, Cache-Control, Expires, Pragma, X-powered-by”,“cache-control”:“private, no-cache, no-store, must-revalidate”,“connection”:“close”,“content-length”:“33”,“content-type”:“application/json; charset=utf-8”,“date”:“Fri, 02 Jun 2023 01:55:22 GMT”,“expires”:“-1”,“pragma”:“no-cache”,“vary”:“Accept-Encoding”,“x-fleet-version”:“v3.3.0-0b49723”,“x-powered-by”:“Rocket Fuel and Rocketeers”},“ok”:false,“data”:{“error”:“internal_server_error”}}},“msg”:“failed [500]{"error":"internal_server_error"}”}
