Cannot access Rocketchat by IP on a VPS

Hi everyone,

I just installed Rocketchat as a snap on an Ubuntu Server VPS. When I try to reach it through my browser with the IP address of the server + port (like, Rocketchat is not responding.

In SSH, I see Rocketchat is up and running and I can ping the server IP.

Do you have any solutions ?

Server Setup Information

  • Version of Rocket.Chat Server: 2.4.2
  • Operating System: Ubuntu Server 18.04
  • Deployment Method: snap
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version:
  • MongoDB Version:
  • Proxy: NONE
  • Firewalls involved: NONE