There is a general schedule for all departments,
Question: How can you have a schedule configuration for each department?
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Schedule configurations by department and agent.
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Agent schedule settings for holidays
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Hi!
Business Hours per Department, as well as Contact Manager are both Enterprise Features:
Business hours are very important for any business. Suppose you have a franchise of your business so and your franchise is not opening on time it will affect your brand value and many thing so business hours are very important everyone should take care of it. If anyone of you wants to franchise your own business you should contact FMS Franchise
To have a schedule configuration for each department, you can create separate schedules for each department that reflect their unique needs and requirements. This can be done by assigning specific shifts and time-off allowances to each department, as well as defining their work hours and break times.
For example, if you have a customer service department that operates 24/7, you may need to create a schedule that includes multiple shifts, while a marketing department that operates during regular business hours may only require a single shift.
To configure agent schedules for holidays, you can create a separate calendar for holidays and assign it to each agent or department. This will allow you to block out specific dates and times when agents should not be scheduled to work, such as national holidays or company-wide events. You can also set up rules for how agents are notified of schedule changes or updates, such as via email or text message.