Even though my timezone setting is set correctly and the time appears correct in logs (includes timezone there) business hours don’t seem to work correctly. I cannot just use UTC as it would span midnight and it looks like we can only include a single time business time per day now. I also wish that was not the case as out sales and support are open different hours.
Version
3.14.3
Hi, please upgrade to 3.14.4 - see the release notes for details.
I have feeling this issue might have been fixed in 3.15 but I can’t see it, Again please check the release notes.
I am already at 3.15
Can you try and explain your issue in a little more depth please - with some examples?
Sure. The options for hours in “business hours” are pick the days you want to have business hours and a time span those days you want to be open. That has the flaw in that it would not allow business hours that span midnight or have two periods of open during the same day. Additionally all departments now have to have the same hours. I don’t think that is how it used to be.
Additionally, at least on my server, the time appears correct. At least in the logs that you see in RC admin area are TZ corrected to the right time. However, when I set business hours, it actually seems to be about four hours off. Which does coincide with Atlantic time (where your DEV offices are)
OK - that looks like a potential bug.
Hmmm - that I don’t understand. Our devs are all over the place 
You should be able to set the server time to whatever you want.
What sort of install have you got?
Sorry, you requested I upgrade to 3.15 for another question and I didn’t check this issue after. Looks like the time being off was fixed in 3.15.
So, just looks like the limited settings for business hours and only being able to set them universally is the only issue left. on this one.
Cool!! One down then.
OK. Let me know where you are at with this.
Hello all. I seem to be having issues with the opening time on Business hours. I know have to manually enable the OmniChannel even though the opening and closing hours are set. It used to work fine but for almost a year now it has stopped and I have given up trying to find a fix on my own. I notice that it honors the closing time and goes offline automatically but does not come back online until I toggle the switch. Any recommendations?
Having the same issue… Using self hosted community edition, Version 6.13.0, …
also tried turning off/on Business Hours settings in Administration → Omnichannel, but no change. Only setting manually online/offline by the user makes the user un-/available for chat.
Did you find a solution?
I didn’t find a solution. I ended up switching to a different application,
Regards,
If it doesn’t work then open a bug.
Make sure you complete a bug template or it will be ignored.
Document the exact steps you take as well as per the template.
I know there are some limitations in CE but not sure what with OmniChannel.