I tested out some livechat features and I think what led to the problem was, that I deleted the live chat without actually closing it.
Now there is a Livechat with the test name “Carlos” showing up in the incoming queue of every operator although when you click on it, it shows “Can’t find this room”.
The Livechat & it’s room is already deleted and I can’t hide that conversation, cause the button doesn’t work (probably because there is no room to hide)
Is there any way to fix it? It is very annoying for my agents