Workspace version unsupported warning on version 8.4.0

Community Support
1

Description

A couple days ago I upgraded my self-hosted rocketchat server from version 6.x to 8.4. I am still getting a warning on desktop apps stating “Workspace version unsupported”, “Desktop and mobile app access to will be cut off in 4 day(s).”, "This workspace is running an unsupported version of Rocket.Chat. Your workspace admin needs to update to at least v7.10.0 to prevent cutoff.

Why am I getting this message on version 8.4.0?

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Server Setup Information

  • Version of Rocket.Chat Server: 8.4.0
  • Operating System: Ubuntu 22.04
  • Deployment Method: Docker
  • Number of Running Instances:
  • DB Replicaset Oplog:
  • NodeJS Version: v22.22.2
  • MongoDB Version: 8.2.9 / wiredTiger
  • Proxy: Caddy
  • Firewalls involved: No

Any additional Information

2

Have you registered a cloud account? A lot changed between 6 & 7.

Did you do one big upgrade or steps? Likely that an upgrade from 6-8 has not been tested.

You should also be on 8.4.2

3

You’re right, I am on 8.4.2.

The first step I followed was updating MongoDB and during that process the server version also upgraded to 8.0. Then I did another update to 8.4.2.

I am already registered for the cloud account. I can paste my Cloud Workspace ID here if needed.

Thanks!

4

That does not happen automatically unless you use a ‘latest’ tag which you should never do.

Documented multiple times. Pin specific versions unless you are developing or like to waste a lot of your time fixing things.

Also see “Avoid skipping versions” here. It’s not just any old Windows app and upgrades need careful management

That’s because Q&A with upgrades is generally pants and untested outside the the last few point releases.

So you should have done 6 → 7 → 8 and tested each.

And personally I’d have been careful with 6 → 6.5+ as there substantial changes if you read the release notes.

Check in your admin panel if you licence us synced.

Your server has to abe able to reach a specific URL to check your version is supported so check connections.

(I don’t need your ID - I don’t work here)

Please also advise licence version eg CE, Starter, and approximate number of users.

5

Also if you search “workspace version” here you would find this: