rocwee
December 7, 2021, 8:57am
1
On Windows, using version 3.6.0, the application tells me that 3.7.0 is available. I select “Install Update”, and get told that I will be notificed when the update is ready to be installed. After two days, the application is still not upgraded, and I still get the notification at cold/warm boot.
How to fix this?
Hi!
This is a known bug. This is the issue that we are tracking it:
opened 05:30PM - 24 Jul 20 UTC
type: bug
plat: windows
feat: installer / update
<!--
Thanks for opening an issue! A few things to keep in mind:
- Before rep… orting a bug, please try reproducing your issue with the latest
version.
- Please verify that the bug is related to the desktop app, and NOT the main web
app by testing in Chrome/Firefox.
- If the issue also occurs in the browser, report to
https://github.com/RocketChat/Rocket.Chat instead
-->
## My Setup
- Operating System: Windows 10 1909 & 2004 Releases
- App Version: 2.17.10
- Installation type: exe
- [ ] I have tested with the latest version
- [X] I can simulate the issue easily
## Description
Automatic update doesn't work. User is prompted and informed that install will proceed once new client is downloaded. But nothing happens.
### Current Behavior
- User is notified that there's an update available and clicks on "INSTALL UPDATE"
- Dialog pops up letting user know they'll be notified when update is ready to be installed
- No notification occurs, no update is installed
- Update installer file is downloaded to "C:\Users\[username]\AppData\Local\rocket-chat-updater\pending"
- File is called "temp-rocketchat-setup-2.17.11.exe
- After file is downloaded it disappears
### Expected Behavior
- After updated is downloaded, the installer is started and the user is notified
### Additional Info
This issue has been around a very long time. At least since I've been using Rocket.Chat which was 3 years ago now. As updates have been coming out we've been instructing users to update manually by downloading the releases through github, but this is tedious as some users don't want to take the time to do it and others don't feel comfortable installing software. It also causes confusion for people who do try, but are constantly prompted that there's an update still every time they launch the client.
rocwee
December 9, 2021, 7:58am
3
@dudanogueira Thank you for your reply. That’s quite a while for such a fix.
Some users use windows GPO for updates while on a Active Directory environment.
rocwee
December 9, 2021, 11:13am
5
Unfortunately that’s not an option for us
rocwee
December 29, 2021, 3:23pm
6
Auto update of the Windows client from 3.7.2 to 3.7.3 worked perfectly. Thanks for fixing this bug
1 Like
