Website live chat with slack intergation

Community Support
1

Description

I want to be able to chat to website visitors through slack.
I have followed step by step instructions provided here https://docs.rocket.chat/docs/slackbridge but this seems not to work. The integration between slack and web chat does not work at all. Is there a step I may have missed perhaps or I cant see what I am doing wrong.

Server Setup Information

  • Version of Rocket.Chat Server: 7.0.0
  • Operating System: Debian12
  • Deployment Method: snap
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version:
  • MongoDB Version: 6.0.19
  • Proxy:
  • Firewalls involved: port 443/80 allowed for evething. evething else is blocked

Any additional Information

2

7.0.0

7.3.1 will be out any time. You should upgrade as soon as you can and test on that.

Firewalls involved: port 443/80 allowed for evething. evething else is blocked

You should be using a reverse proxy and port 80 should be redirected to 443 so you ONLY use 443 reversed to 127.0.0.1:3000

Connections via 80 will get you in a pickle.

I have followed step by step instructions provided here
https://docs.rocket.chat/docs/slackbridge but this seems not to work.

So you better start listing it all out so we can see - we are blind. Help us see.

Reporting issues effectively