Usernames show instead of Displaynames


#1

Usernames show in sidebar and in conversations instead of Display names.
ive tried to reset every section in administration on server that i thought might have the setting.
what im a missing?

2018-09-04%2013_16_21-Window

not sure what changed? server updated? or another admin changing things…


#2

anyone else see this too?


#4

Channel list isnt showing full name either. Should be something like “full name” in settings


#5

Yes. Layout - User Interface - Use Real Name
i have that set to true. and at first i thought this fixed it. but some users in sidebar will still show as usernames.
now i get mixed results.

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#6

I also noticed conflicting settings whether im in the Desktop app (left) (false) or I log into the server via web (right)(true)
They server show it as true but in the app it shows false.
I can switch it to true in the app but nothing changes. when i leave and go back to administration in the app it will show that its set to false again.


#7

Can you confirm that those users have set a name? If so have one of them try updating it and see if that reflects?


#8

Yes. Both users have a full name.

If I start a DM with a user… It will show full name in my app but shows up in theirs as the username

IF I delete the room.

And they DM me. theirs shows the full name and mine will show the username.

So I guess who ever initiates the DM will have it listed with the full name. the receiver side will show as a username.


#9

This sounds like a bug. Might be worth opening an issue on our github


#10

I believe there is: https://github.com/RocketChat/Rocket.Chat/issues/11598


#11

Well we decided to implement a little patience. after getting everyone on 2.14 and im sure a server update or two has occurred… the usernames are back to normal!