Sidebar DM and Search name user not update full name after this user change their full name

Community Support
1

Description

Details my problem:

The user A have full name " ABC " already chat Direct Message with me and other user in before. Yesterday, company wanna all user change their’s full name with new rule.

User A changed full name is " XYZ ", But my sidebar list user and top body chat still see A’s full name is " ABC ", same problem with other who already chat with A. I was try reload, restart Server but can’t fix

Someone can help me fix or should be waiting next update?

Thank you so much!

Server Setup Information

  • Version of Rocket.Chat Server: 3.7.1
  • Operating System: CentOS 7
  • Deployment Method:
  • Number of Running Instances: 2
  • DB Replicaset Oplog: Yes
  • NodeJS Version: 12.18.4
  • MongoDB Version: 3.6.20
  • Proxy: nginx

Any additional Information

https://open.rocket.chat/file-upload/3u3vDz54GTeHE9Tit/Clipboard%20-%20October%2014,%202020%204:37%20PM

2

Commenting so I get notified if anyone has a solution or ideas. Looking to go muck around in the DB this evening.

3

Same problem here. Have you found a solution or workaround?

4

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5

I have the way resolve it in mongodb console by script:

var subscriptions = db.rocketchat_subscription.find({
	t: 'd',
});

subscriptions.forEach(function (subscription) {
	var user = db.users.findOne({
		username: subscription.name,
	}, { name: 1 });
	if (!user) {
		return;
	}
	db.rocketchat_subscription.update({
		_id: subscription._id,
	}, {
		$set: {
			fname: user.name,
		},
	});
});

Remember backup your db before run it

6

Thank bhdung! The solution you gave worked in my case. Thank you so much for sharing Quick Draw