Doesnt show user^s real name

Community Support
#1

hi, a have server on debian installed a few days ago throw snap. everythins works fine but there is one moment. ive configured server to show names of users at contact list. but for some users i cant see name only login. how to fix?

#2

Hi!

Check this option:
User Real Name

#3

Ive enabled this option Use Real Name:
but somtimes it shows only login not real name. not for every users. somebody sees only login for one user and somebody sees only login for deferent user.

#4

forgot to say real names we use in russian, logins in english. maybe its important.

#5

that’s important to note :slight_smile:

Can you reproduce this on a fresh new install and document the steps?

This is crucial so we can deliver this environment for our devs.

#6

ok ill try. maybe ill use debian 11 or new version of ubuntu.

1 Like
#7

НичСго Ρ‚Π°ΠΊΠΈ Π½Π΅ Ρ€Π΅ΡˆΠΈΠ»ΠΎΡΡŒ? Π£ мСня такая ΠΆΠ΅ ΠΏΡ€ΠΎΠ±Π»Π΅ΠΌΠ°.

#8

ΠΊ соТалСнию ΠΏΠΎΠΊΠ° Π½Π΅Ρ‚, Π±ΡƒΠ΄Ρƒ ΠΏΠΎΠ΄Π½ΠΈΠΌΠ°Ρ‚ΡŒ Π½Π° свСТСй Π΄Π΅Π±ΠΈΠ°Π½ Ссли Ρ‚ΠΎΠΆΠ΅ самоС Ρ‚ΠΎ Π½Π°ΠΏΠΈΡˆΡƒ сюда.

#9

ΠŸΡ€ΠΈΠ²Π΅Ρ‚! НС Π²ΠΎΠ·Π½ΠΈΠΊΠ°Π»ΠΈ ΠΏΡ€ΠΎΠ±Π»Π΅ΠΌΡ‹ с ΠΎΡ‚ΠΏΡ€Π°Π²ΠΊΠΎΠΉ Π½Π΅ΡΠΊΠΎΠ»ΡŒΠΊΠΈΡ… Ρ„Π°ΠΉΠ»ΠΎΠ², Π° ΠΈΠΌΠ΅Π½Π½ΠΎ Π½Π°Π·Π²Π°Π½ΠΈΠ΅ Ρ„Π°ΠΉΠ»ΠΎΠ² ΠΎΡΡ‚Π°ΡŽΡ‚ΡΡ ΠΊΠ°ΠΊ Ρƒ ΠΏΠ΅Ρ€Π²ΠΎΠ³ΠΎ Ρ„Π°ΠΉΠ»Π°? Π’ΠΎ Π΅ΡΡ‚ΡŒ 3 Ρ„Π°ΠΉΠ»Π° ΠΌΠΎΠ³ΡƒΡ‚ отправится с 1 Π½Π°ΠΈΠΌΠ΅Π½ΠΎΠ²Π°Π½ΠΈΠ΅ΠΌ.

#10

hi, ive installed new server on debian 11 with snap, and then switched on use real names. all the same

#11

Sandiego, can you provide the exact steps to reproduce this?

I also shared this with our team, and looks like they have seen a similar behavior but were not able to replicate it consistently.

#12

it happens randomly. ive installed it, created users, swiched on use real names, and then started testing. I noticed that if real name in russian did not appear, when new conversation starts, it will not happen even if you reboot server or client . but if I make some changes in real name for this user, name appears normally

1 Like
#13

ΠŸΠΎΠΏΡ€ΠΎΠ±ΡƒΠΉ ΠΎΠΊΠ½ΠΎ Ρ‡Π°Ρ‚Π° Ρ€Π΅ΡΠ°ΠΉΠ·ΠΈΡ‚ΡŒ, Π½Π° большом Ρ€Π°Π·ΠΌΠ΅Ρ€Π΅ ΠΈΠΌΠ΅Π½Π° Π½ΠΎΡ€ΠΌΠ°Π»ΡŒΠ½ΠΎ, Π° Π½Π° малСньком пСрСходят Π² Π½ΠΈΠΊΠΈ?