"Full Name" on user side is wrong


This seems like a bug but figured I’d ask about it here first:

The “Full Name” that’s shown when I click “View Profile” on a user shows only their username - the correct full name is shown in admin but not in the user chat interface

Server Setup Information

Version 3.12.1 / installed as a snap
Ubuntu 20.04

Any additional Information

This seems wrong:

Screen Shot 2021-03-15 at 4.12.18 PM

Forum won’t let me post the admin view in my original post so adding it here:

Admin view which appears correct:
Screen Shot 2021-03-15 at 4.14.46 PM

Hi @billynoah ! Welcome to RC Community!!

Hope you find all you are looking for and more!

Regarding your issue, when you login as a regular user, are you able to other accounts’ full names?
When you initiate a chat as a regular user, with another regular user, are you able to see its full name?

If you are only able to see anyone’s full name when logged in as an Admin, there might be something wrong. My first suggestion might be to restart the RC workspace/instance.

Following that, it would be good to double check permissions under Administration > Accounts > Default User pref > Hide Usernames.

Stay safe!



Doesn’t help.

Doesn’t help.

Bruno - did you look at my screenshots? Are you able to see a user’s full name under the “full name” section on the front end user info? If so, can you please post a screeshot? At this time, I’m assuming this is a bug and have filed a bug report/issue on github here: User info shows username instead of full name · Issue #21129 · RocketChat/Rocket.Chat · GitHub

Hi Billy,

I’ve shared with our internal team just now to check for any other thoughts on this.

Thank you for sharing!