Rocket.Chat's Community Open Call 🎤 Jan 19th, 2022 Join us!

Upload stuck in 0% for a long time after a database restore on other server


When i restore a database from another server using the restoredb tool in a new server, all data have been migrated, but the files uploads are too slow, stucking in 0% for 2…3… minutes before finish the transfer. This new server has a normal behavior before the database restore in the fresh install.
The problem occurs in the 2.x stable / 3.x stable and 4.x stable
Logs didn´t show anything anormal…
URL site is correct.

Any ideas?
Thanks a lot.

Server Setup Information

  • Version of Rocket.Chat Server: 3.18.3
  • Operating System: Ubuntu 20.04.3 LTS
  • Deployment Method: snap
  • Number of Running Instances:
  • DB Replicaset Oplog:
  • NodeJS Version: v12.22.1
  • MongoDB Version: 3.6.14 / wiredTiger (oplog Ativado)
  • Proxy: caddy
  • Firewalls involved: no

The uploads come back to normal after a manual database restore with mongo-tools instead of snap restoredb.

1 Like