Upgrade to Starter plan error

Community Support
1

Hi,

when I try to upgrade to Starter plan I receive error:

An error occurred! Request ID: 4ea2690e-8bf1-40bd-9c9e-00d115582a7c

We were unable to subscribe your workspace to the Starter plan.

  • Version of Rocket.Chat Server: 7.6.0
  • Operating System: Debian 12
  • Deployment Method: docker
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version: 22.13.1
  • MongoDB Version: 5.0.31
  • Proxy: apache
  • Firewalls involved: yes

Versione

7.6.0

ID Installazione

9f10ea93-80fe-4681-b685-a6150be402ca

Cloud Workspace ID

682de7bb5816f1931073e870

Apps Engine Version

1.51.0

Versione Node

v22.13.1

Migrazione database

318 (21 maggio 2025 17:29)

MongoDB

5.0.31 / wiredTiger (oplog Abilitato)

Dettagli commit

HEAD: (8683f0d08)
Ramo: HEAD
Release 7.6.0

PID

1

2

Asked the team to look.

Please be patient.

3

Will check into this one

4

Hello.
Not sure why your request didn’t work. I have changed your plan to Starter. Please navigate to Workspace > Subscription > click “Sync license update” button to apply changes.