Hi, I accidentally switched from the Starter Plan to the Community subscription on my self-hosted Rocket.Chat. How can I revert back to the Starter Plan? Any guidance is appreciated!
Did you ever figure this out? Did the same mistake…
Can you go to cloud and try to ‘Subscribe’ ?
I suspect you need to try Pro and then it should revert to starter after 30 days.
How does one start a pro trial? I only see the option to upgrade to 26 paid seats.
Starter only goes up to 25 seats IIRC.
For 26 you need a Pro subscription.
We only have 6 seats used. The thing is, when I go to update to pro, it wants me to buy 26 seats immediately.
Ah I see.
Hmmm. I’ll try and ask the team. Plesse be patient.
Folks, can you please share the Workspace URL and Workspace ID?
will require a manual intervention from internal team and we need these info to do it.
Ah, sorry I missed this reply.
Workspace URL: https://rocketchat.inertia.social
Workspace ID: 669e020b93e9af8760d4954b
I also have the deployment ID if you need that as well.
t1c → Done for your case; might need to go to admin and sync it again, but will work. Let us know
That worked after a sync, thank you!!