Hello - On the 2nd method, I do not see the upgrade option at all on the actual workspace. I suspect this is why the cloud based option is not working.
I did read the note about ‘being eligible for upgrade’ - I have verified we have under 25 users and our external contact count is 0. I believe that should allow the workspace to be upgraded.
Yup, looks like the workspace is eligible for Starter. In the subscription page ( Adminstration > Workspace > Subscription), please confirm that you hit ‘Sync license update’. After that, a callout with the Starter option should appear.
Thank you - I do see the upgrade option in my Admin → Workspace now, and I was able to do the upgrade that way. Workspace is now “Starter” which is great.
On the cloud interface however, I am still seeing the workspace as “Community” and I can’t get it to sync even after several sync attempts.
I am also still seeing the ‘Push notification’ limit on the banner of our workspace - I was hoping this would reset after switching to Starter based on the feature comparison.
Confirmed your workspace is using Starter now. Try to refresh Cloud Portal, it should reflect the new plan. On the banner, it is probably just cached from before.
I did try a few different things on the cloud portal, including log-out/log-in, incognito window etc., but that end is still showing Community. I will continue to monitor to see if this updates in the next day or so.
We’re almost at the end of this month, so hopefully the banner will reset on 3/1 and we should be good from there.