Update to access marketplace

Community Support
1

Description

This workspace cannot access the marketplace because it’s running an unsupported version of Rocket.Chat.

Server Setup Information

  • Version of Rocket.Chat Server:
  • Operating System: docker image on Ubuntu
  • Deployment Method:
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version:
  • MongoDB Version: 7
  • Proxy: Traefik
  • Firewalls involved: no

Any additional Information

Fairly new in rocket chat. Does not matter what version I use - still the same error. What should I check? I used 7.3.0-rc.1 - does not work, 7.2.1 - same, 7.1.1 - still the same message. Did not try version 6.
In logs:
{“level”:40,“time”:“2025-01-27T17:57:44.008Z”,“pid”:1,“hostname”:“70cce8bf23d7”,“name”:“VoIPAsteriskService”,“msg”:“Voip is not enabled. Cant start the service”}
{“level”:51,“time”:“2025-01-27T17:57:44.065Z”,“pid”:1,“hostname”:“70cce8bf23d7”,“name”:“Migrations”,“msg”:“Not migrating, already at version 318”}
[2025-01-27T17:57:48.423Z] INFO bcc11e99-2c9b-478d-a80e-aca17de4632b/BROKER: Moleculer v0.14.35 is starting…
[2025-01-27T17:57:48.424Z] INFO bcc11e99-2c9b-478d-a80e-aca17de4632b/BROKER: Namespace:
[2025-01-27T17:57:48.425Z] INFO bcc11e99-2c9b-478d-a80e-aca17de4632b/BROKER: Node ID: bcc11e99-2c9b-478d-a80e-aca17de4632b
[2025-01-27T17:57:48.427Z] INFO bcc11e99-2c9b-478d-a80e-aca17de4632b/REGISTRY: Strategy: RoundRobinStrategy
[2025-01-27T17:57:48.435Z] INFO bcc11e99-2c9b-478d-a80e-aca17de4632b/REGISTRY: Discoverer: LocalDiscoverer
[2025-01-27T17:57:48.438Z] INFO bcc11e99-2c9b-478d-a80e-aca17de4632b/BROKER: Serializer: EJSONSerializer
[2025-01-27T17:57:48.482Z] INFO bcc11e99-2c9b-478d-a80e-aca17de4632b/BROKER: Validator: FastestValidator
[2025-01-27T17:57:48.493Z] INFO bcc11e99-2c9b-478d-a80e-aca17de4632b/BROKER: Registered 13 middleware(s).
[2025-01-27T17:57:48.497Z] INFO bcc11e99-2c9b-478d-a80e-aca17de4632b/BROKER: Transporter: TcpTransporter
{“level”:51,“time”:“2025-01-27T17:57:48.560Z”,“pid”:1,“hostname”:“70cce8bf23d7”,“name”:“DatabaseWatcher”,“msg”:“Using change streams”}
[2025-01-27T17:57:48.581Z] INFO bcc11e99-2c9b-478d-a80e-aca17de4632b/TRANSIT: Connecting to the transporter…
[2025-01-27T17:57:48.633Z] INFO bcc11e99-2c9b-478d-a80e-aca17de4632b/TRANSPORTER: TCP server is listening on port 34751
[2025-01-27T17:57:48.639Z] INFO bcc11e99-2c9b-478d-a80e-aca17de4632b/TRANSPORTER: UDP Discovery is disabled.
[2025-01-27T17:57:48.641Z] INFO bcc11e99-2c9b-478d-a80e-aca17de4632b/TRANSPORTER: TCP Transporter started.
{“level”:51,“time”:“2025-01-27T17:57:49.805Z”,“pid”:1,“hostname”:“70cce8bf23d7”,“name”:“License”,“msg”:“License installed”,“version”:“3.0”,“hash”:“V25qyEbs”}
[2025-01-27T17:57:50.136Z] INFO bcc11e99-2c9b-478d-a80e-aca17de4632b/REGISTRY: ‘$node’ service is registered.
[2025-01-27T17:57:50.137Z] INFO bcc11e99-2c9b-478d-a80e-aca17de4632b/REGISTRY: ‘matrix’ service is registered.
[2025-01-27T17:57:50.139Z] INFO bcc11e99-2c9b-478d-a80e-aca17de4632b/$NODE: Service ‘$node’ started.
[2025-01-27T17:57:50.140Z] INFO bcc11e99-2c9b-478d-a80e-aca17de4632b/MATRIX: Service ‘matrix’ started.
[2025-01-27T17:57:50.140Z] INFO bcc11e99-2c9b-478d-a80e-aca17de4632b/BROKER: :heavy_check_mark: ServiceBroker with 2 service(s) started successfully in 1s.
ufs: temp directory created at “/tmp/ufs”
±-----------------------------------------------+
| SERVER RUNNING |
±-----------------------------------------------+
| |
| Rocket.Chat Version: 7.2.1 |
| NodeJS Version: 20.18.0 - x64 |
| MongoDB Version: 7.0.15 |
| MongoDB Engine: wiredTiger |
| Platform: linux |
| Process Port: 3000 |
| Site URL: https://chat.entcor.com |
| ReplicaSet OpLog: Enabled |
| Commit Hash: ae24712588 |
| Commit Branch: HEAD |
| |
±-----------------------------------------------+
{“level”:51,“time”:“2025-01-27T17:57:52.975Z”,“pid”:1,“hostname”:“70cce8bf23d7”,“name”:“License”,“msg”:“License installed”,“version”:“3.0”,“hash”:“K58Vq1lk”}
{“level”:50,“time”:“2025-01-27T17:58:03.337Z”,“pid”:1,“hostname”:“70cce8bf23d7”,“name”:“Rocket.Chat Apps”,“msg”:“Error getting the app requests stats from marketplace ‘’”}
{“level”:50,“time”:“2025-01-27T17:58:10.656Z”,“pid”:1,“hostname”:“70cce8bf23d7”,“name”:“Rocket.Chat Apps”,“msg”:“Error getting the app requests stats from marketplace ‘’”}
{“level”:50,“time”:“2025-01-27T17:58:10.831Z”,“pid”:1,“hostname”:“70cce8bf23d7”,“name”:“Rocket.Chat Apps”,“msg”:“Workspace out of support window: {"errorMsg":"unsupported version"}”}
{“level”:50,“time”:“2025-01-27T18:04:10.069Z”,“pid”:1,“hostname”:“70cce8bf23d7”,“name”:“Rocket.Chat Apps”,“msg”:“Error getting the app requests stats from marketplace ‘’”}
{“level”:50,“time”:“2025-01-27T18:06:11.749Z”,“pid”:1,“hostname”:“70cce8bf23d7”,“name”:“Rocket.Chat Apps”,“msg”:“Workspace out of support window: {"errorMsg":"unsupported version"}”}
{“level”:50,“time”:“2025-01-27T18:09:29.035Z”,“pid”:1,“hostname”:“70cce8bf23d7”,“name”:“Rocket.Chat Apps”,“msg”:“Error getting the app requests stats from marketplace ‘’”}
{“level”:50,“time”:“2025-01-27T18:09:29.152Z”,“pid”:1,“hostname”:“70cce8bf23d7”,“name”:“Rocket.Chat Apps”,“msg”:“Workspace out of support window: {"errorMsg":"unsupported version"}”}

2 
±-----------------------------------------------+
| SERVER RUNNING |
±-----------------------------------------------+
| |
| Rocket.Chat Version: 7.2.1 |

Essentially your server is up and running.

7.2.1 is latest stable - don’t mess with dev versions unless you have a reason or know what you are doing.

You must be registered to access apps but you have not mentioned licence type.

(No mention of a reverse proxy either - you are using one?)

https://docs.rocket.chat/docs/rocketchat-marketplace

https://docs.rocket.chat/docs/rocketchat-release-notes#release-700

3

I use a reverse proxy (Traefik), install it using this
https://docs.rocket.chat/docs/deploy-with-docker-docker-compose

I am on a starter plan, the workspace is registered on cloud.rocket.chat, I see it there.
Restarting docker does not help, any other ideas?

4

There’s a simple answer I think but I can never find it.

I think you shoukd re-sync your licence in admin.

Make sure you registered name in cloud.rocket is the same.

What had you upgraded from?

A bit of history may help.

5

I tried to re-sync many times - no luck. I was initially on 7.2.1 then moved to rc because of this issue, now moved back - no luck. Restat, resent - nothing helps.

6

What helped me is.
Restarted the host.
Waited for some time for containers to start.
Logged in, went to admin - subscriptions, canceled the starter subscription.
Went to marketplace - I started to see the apps immediately.
Re-subscribed to starter subscriptions - apps are still there.

Thanks a lot for your help!
Hope this helps others.

7

So your subscription was out of whack.

Cool.

Again. Do NOT use RC versions in production. Only testing.

Do NOT try and go back to earlier versions. Database upgrades can make that messy. You won’t find out until too late…

Only safe to go back is restore from the correct version.

Personally I wait until a .1 is released.

Eg 7.2.1 or 7.3.1 never .0

Less breakage that way.

8

Thanks, good to know.

1 Like