Unable to Join Incoming Jitsi Call When Rocket.Chat iOS App is Closed

Community Support Mobile Apps
1

Hi everyone,

I’m experiencing an issue with the Rocket.Chat and Jitsi Meet integration on iOS. Here’s the problem:

  1. When I receive an incoming Jitsi call in a direct message channel while my Rocket.Chat iOS app is not running, I get a push notification.
  2. I tap on the notification, which opens the Rocket.Chat app.
  3. However, once the app opens, I am unable to join the incoming call.
  4. The pop-up for accepting incoming call is not seen.

If the Rocket.Chat app is already running in the foreground, I see a pop-up for accept or join, when I click to join can join the call without any issues.

2

Hi.

Can you please fill out information as per the first parts of this doc please.

That will help us understand your setup.

Thanks.

3

I am facing this problem on Rocket.Chat cloud.

4

If you have a Rocket.Chat cloud hosted service please contact support directly

support @ rocket.chat

Or open a ticket via your workspace.

You will need to supply information on your iOS version and type of phone.

Alternstively as this seems an app issue open a bug here - fill in a bug template with all information.