Ubuntu 18.04 Snap Service Inactive


RocketChat service is INACTIVE. Says it has a PID, but nothing is running and logs show it started without error… HELP!!

Server Setup Information

  • Version of Rocket.Chat Server: 2.4.9 rev 1422
  • Operating System: Ubuntu 18.04
  • Deployment Method: Snap
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version:
  • MongoDB Version:
  • Proxy:
  • Firewalls involved:

Any additional Information

This was resolved.

Firewall blocked updates to the Snap.
Not sure if it blocked both the MongoDB and the RocketChat services, but after i applied rules on FW, and did a refresh of the Snap, the issue was resolved.