Trouble Integrating Rocket.Chat with External Authentication (LDAP/SSO)

Community Support
1

Hey guys… :smiling_face_with_three_hearts:

I am currently setting up Rocket.Chat for our organization, and I’m encountering some challenges with integrating external authentication. Specifically, we’re trying to configure LDAP for user authentication, but users are unable to log in even though the test connection in the admin panel shows as successful.

Here is what I have done so far:-

  • Configured the LDAP settings with the server address, bind DN, and password.
  • Mapped the user attributes to match our LDAP schema.
  • Verified that the test connection works in the admin UI.
  • Despite this, users are seeing a “Login failed” message. I suspect it might be an issue with attribute mapping or group filter settings, but I’m not entirely sure.

I also check this: https://forums.rocket.chat/t/react-js-integration-with-rocket-chat-websocket-and-real-time-chat-appgolang But I have not found any solution. Could anyone guide me about this? Has anyone faced a similar issue? Are there specific logs or debugging steps you’d recommend to pinpoint the problem?

Thanks!

Respected community member! :blush:

2

Not sure why that link is relevant as it refers to APIs, unless you are doing something non standard.

Tell about your server…

Check your rocket logs and ldap server logs.