Stuck at connecting


Two days ago I noticed a setting which sounded like a second layer of encryption. It wasn’t MFA or E2E, it was another setting that said second layer of encryption or similar. After I enabled it, any device that didn’t already have cookies saved is stuck at Connecting….
Users can still access the chats from their phones, and one of the PCs had a logged in session which is working just fine.
I can roll back my image but its two weeks old, since the latest saved a shortly after I made the change.

Since I can’t get to the login screen, every time I try to access admin panel I get similar loading screen. Therefore I can’t change it back

Server Setup Information

  • Version of Rocket.Chat Server: latest
  • Operating System: linux
  • Deployment Method: SNAP
  • Number of Running Instances:
  • DB Replicaset Oplog:
  • NodeJS Version:
  • MongoDB Version:
  • Proxy:
  • Firewalls involved: only blocking port 22 incoming

Any additional Information

I also noticed there’s an “english version” link under the powered by Open Source… not sure if that was there before.
Also worth mentioning, I tried Chrome, Brave, Firefox on Windows, Mac, Android, iPhone and iPad. all browser attemps were stuck at Connecting…

Hi! Sorry for the late response here :frowning:

Were you able to fix this?

You are probably talking about this:


This is an alpha feature :grimacing:

You can Overwrite any settings by defining a environment variable like:


This would disable this very same setting we are talking about.

Some tips:

  • For a quicker community support, please, check our Community Support Channel
  • at ADMIN > Settings you can pretty much search for anything, so searching for second layer would have showed you this option :wink:


Please, let me know if this helps you.