"snap 'rocketchat-server' is not available on 6.2/stable"?

Community Support
1

Description

Hi,

Has anyone else encountered this? If not, can you spot what I might be misinterpreting in the instructions?

Following the instructions here for Updating Rocket.Chat Snap is not working as expected.

Following the subsequent info provided by the CLI also doesn’t seem to be working:

redacted@rocketchat:~$ sudo snap refresh rocketchat-server
snap "rocketchat-server" has no updates available
redacted@rocketchat:~$ sudo snap switch rocketchat-server --channel=6.2/stable
"rocketchat-server" switched to the "6.2/stable" channel

redacted@rocketchat:~$ sudo snap refresh rocketchat-server --channel=6.2.5/stable
error: snap "rocketchat-server" is not available on 6.2.5/stable but is available to install on the
       following tracks:

       latest/stable  snap refresh --stable rocketchat-server
       6.x/stable     snap refresh --channel=6.x rocketchat-server
       5.x/stable     snap refresh --channel=5.x rocketchat-server
       4.x/stable     snap refresh --channel=4.x rocketchat-server

       Please be mindful that different tracks may include different features. Get more information
       with 'snap info rocketchat-server'.
redacted@rocketchat:~$ sudo snap refresh --channel=6.2.5 rocketchat-server
error: snap "rocketchat-server" is not available on 6.2.5/stable but is available to install on the
       following tracks:

       latest/stable  snap refresh --stable rocketchat-server
       6.x/stable     snap refresh --channel=6.x rocketchat-server
       5.x/stable     snap refresh --channel=5.x rocketchat-server
       4.x/stable     snap refresh --channel=4.x rocketchat-server

       Please be mindful that different tracks may include different features. Get more information
       with 'snap info rocketchat-server'.
redacted@rocketchat:~$ sudo snap refresh --channel=6.2 rocketchat-server
error: snap "rocketchat-server" is not available on 6.2/stable but is available to install on the
       following tracks:

       latest/stable  snap refresh --stable rocketchat-server
       6.x/stable     snap refresh --channel=6.x rocketchat-server
       5.x/stable     snap refresh --channel=5.x rocketchat-server
       4.x/stable     snap refresh --channel=4.x rocketchat-server

       Please be mindful that different tracks may include different features. Get more information
       with 'snap info rocketchat-server'.
redacted@rocketchat:~$ sudo snap refresh --channel=6.x rocketchat-server
rocketchat-server (6.x/stable) 6.2.3 from Rocket.Chat (rocketchat✓) refreshed
redacted@rocketchat:~$

Am I missing something that should be obvious, or is the snap update method either broken, or not correctly documented?

Server Setup Information

  • Version of Rocket.Chat Server: 6.2.3
  • Operating System: Ubuntu 20.04.6 LTS
  • Deployment Method: snap
  • Number of Running Instances: 1
  • Firewalls involved: Google Cloud VM
2

last time i updated to 6.22 i had similar issues… sometime it works… sometimes it even downgrades to antother version… it is strange… after trying sometime it suddenly updated to 6.22… but then some user where blocked out… now i no more update suddenly… to much bugs