How to upgrade to Rocketchat-server 5.x with snap

Community Support
1

Hello:

I’m trying to upgrade to Rocketchat-server 5.x using snap. I have changed snap to use the 5.x/stable channel, however I get the error:

error: snap “rocketchat-server” is not available on 5.x/stable but is available to install on the
following tracks:

   latest/stable  snap refresh --stable rocketchat-server
   4.x/stable     snap refresh --channel=4.x rocketchat-server
   3.x/stable     snap refresh --channel=3.x rocketchat-server
   2.x/stable     snap refresh --channel=2.x rocketchat-server

Yet I see that rocketchat-server version 5.3.4 is available on the 5.x/stable channel here:

Any idea why I cannot install it from snap?

Thanks for any help.

2

Is the architecture arm?

3

Hi,

Same error for me. I use Debian 11 x86_64.

This is return of “snap info rocketchat-server” command :

name: rocketchat-server
summary: Rocket.Chat server
publisher: Rocket.Chat (rocketchat✓)
store-url: Install Rocket.Chat Server on Linux | Snap Store
contact: Rocket.Chat
license: unset
description: |
Have your own Slack like online chat, built with Meteor. https://rocket.chat/
commands:

  • rocketchat-server.backupdb
  • rocketchat-server.mongo
  • rocketchat-server.restoredb
    services:
    rocketchat-server.rocketchat-caddy: simple, disabled, inactive
    rocketchat-server.rocketchat-mongo: forking, enabled, active
    rocketchat-server: simple, enabled, active
    snap-id: #######################
    tracking: 4.x/stable
    refresh-date: today at 19:15 CET
    channels:
    5.x/stable: 5.4.0 2022-12-07 (1536) 300MB -
    5.x/candidate: 5.4.0 2022-12-07 (1536) 300MB -
    5.x/beta: 5.3.4 2022-11-30 (1532) 292MB -
    5.x/edge: 5.4.0 2022-12-07 (1536) 300MB -
4

Yes, the architecture is ARM. Using Raspberry Pi OS 11 to be exact, with a fresh install a few weeks ago. I thought Raspberry Pi OS pulls from the upstream Debian repo.

5

I found the solution : there was no write permission on “/var/snap/rocketchat-server/current/OVERWRITE_SETTING_Site_Url.env” file.

Just changing with “chattr -i [file]” command and it works.

6

Unfortunately, I don’t seem to have that file in that directory:

pi@myserver:/var/snap/rocketchat-server/current $ ls
Caddyfile Caddyfile.new Caddyfile.orig mongod.conf

Any other ideas? Thanks.

7

Just try “snap refresh rocketchat-server” and see if there is an error on a file.

8

When running “snap refresh rockchat-server”, I am getting:

error: snap "rocketchat-server" is not available on 5.x/stable but is available to install on the
       following tracks:

       latest/stable  snap refresh --stable rocketchat-server
       4.x/stable     snap refresh --channel=4.x rocketchat-server
       3.x/stable     snap refresh --channel=3.x rocketchat-server
       2.x/stable     snap refresh --channel=2.x rocketchat-server

       Please be mindful that different tracks may include different features. Get more information
       with 'snap info rocketchat-server'.

If I do a “snap info rocketchat-server”, I get:

name:      rocketchat-server
summary:   Rocket.Chat server
publisher: Rocket.Chat (rocketchat✓)
store-url: https://snapcraft.io/rocketchat-server
contact:   https://open.rocket.chat/channel/ubuntu-snap
license:   unset
description: |
  Have your own Slack like online chat, built with Meteor. https://rocket.chat/
commands:
  - rocketchat-server.backupdb
  - rocketchat-server.mongo
  - rocketchat-server.restoredb
services:
  rocketchat-server.rocketchat-caddy: simple, enabled, active
  rocketchat-server.rocketchat-mongo: forking, enabled, active
  rocketchat-server:                  simple, enabled, active
snap-id:      wdBUbiEuMNHmAHLBCXQXOcXaOCvbWS1e
tracking:     5.x/stable
refresh-date: 25 days ago, at 07:35 EST
channels:
  latest/stable:    3.18.2 2021-12-06 (1495) 217MB -
  latest/candidate: 3.18.2 2021-12-06 (1495) 217MB -
  latest/beta:      3.18.2 2021-12-06 (1495) 217MB -
  latest/edge:      3.18.2 2021-12-06 (1495) 217MB -
  4.x/stable:       4.1.2  2021-12-15 (1496) 212MB -
  4.x/candidate:    4.1.2  2021-12-15 (1496) 212MB -
  4.x/beta:         4.6.4  2022-06-07 (1519) 282MB -
  4.x/edge:         4.1.2  2021-11-19 (1496) 212MB -
  3.x/stable:       3.18.2 2021-11-28 (1495) 217MB -
  3.x/candidate:    3.18.2 2021-11-28 (1495) 217MB -
  3.x/beta:         3.18.2 2021-11-28 (1495) 217MB -
  3.x/edge:         3.18.2 2021-11-28 (1495) 217MB -
  2.x/stable:       2.4.9  2020-02-19 (1423) 272MB -
  2.x/candidate:    ↑
  2.x/beta:         ↑
  2.x/edge:         ↑
installed:          4.1.2             (1496) 212MB -

As shown we are on 4.1.2, but trying to upgrade to latext 5.x/stable.

Is there a better place to look for errors?

9

I discovered that the reason I am not seeing the current versions is that the ARM64 releases on snapcraft.io are behind, compared to other architectures like AMD64, etc.

Are there any plans to release current snaps of Rocketchat-server for ARM64?

Thanks again.