Slack Import Shows 0 Users and 0 Channels


When I attempt to follow the instructions on importing Slack data, I see the import includes about 4K messages but 0 users and 0 channels. I cannot proceed with an import whether I upload via the web UI or import from a server path. How do I import Slack data when Rocket.Chat indicates there are no users or channels, despite being present in the export data?


Server Setup Information

  • Version of Rocket.Chat Server: 5.4.2
  • Operating System: Debian 11
  • Deployment Method: manual installation for Debian based distros
  • Number of Running Instances: 1
  • DB Replicaset Oplog: Enabled
  • NodeJS Version: 14.21.1
  • MongoDB Version: 5.0.14
  • Proxy: Apache
  • Firewalls involved: none enabled

Any additional Information

I attempted to identify what the system was doing during the import, but Administration > View Logs shows essentially no information (only that I am accessing the import URL) and doesn’t indicate any issues. No import errors are displayed in the web UI.