First off, my perfunctory apology if anything is missing, I’m new to RocketChat and this support forum. I’m happy to provide additional information.
Description
When I upload a zipped export from Slack, I get an error. I’ve tried a few things from “the google”, and I’m not finding a solution.
One of the solutions was to ensure that all users had email address’, so I did that, and imported
0 Users
0 Channels
27432 Messages
27432 Total
But since there are no channels, I see no messages. I’ll paste the error code from the Logs further down.
Server Setup Information
Version of Rocket.Chat Server: 4.3.2
Operating System: Ubuntu 18.04.5 LTS
Deployment Method: docker
Number of Running Instances: 1
DB Replicaset Oplog: idk what that means
NodeJS Version:
MongoDB Version: 4.0.28
Proxy: nginx
Firewalls involved: AWS
Any additional Information
rocketchat_1 | {“level”:50,“time”:“2022-02-02T21:24:09.932Z”,“pid”:8,“hostname”:“49603428f7bb”,“name”:“Slack Importer”,“err”:{“type”:“Error”,“message”:“object [”"] is not a valid ObjectId",“stack”:“Error: object [”"] is not a valid ObjectId\n at serializeObjectId (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/bson/lib/bson/parser/serializer.js:287:11)\n at serializeInto (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/bson/lib/bson/parser/serializer.js:941:17)\n at serializeObject (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/bson/lib/bson/parser/serializer.js:347:18)\n at serializeInto (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/bson/lib/bson/parser/serializer.js:947:17)\n at serializeObject (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/bson/lib/bson/parser/serializer.js:347:18)\n at serializeInto (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/bson/lib/bson/parser/serializer.js:729:17)\n at serializeObject (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/bson/lib/bson/parser/serializer.js:347:18)\n at serializeInto (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/bson/lib/bson/parser/serializer.js:947:17)\n at BSON.serialize (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/bson/lib/bson/bson.js:64:28)\n at Msg.serializeBson (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/core/connection/msg.js:127:22)\n at Msg.makeDocumentSegment (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/core/connection/msg.js:119:33)\n at Msg.toBin (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/core/connection/msg.js:105:25)\n at MessageStream.writeCommand (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/cmap/message_stream.js:55:28)\n at Connection.write (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/cmap/connection.js:373:26)\n at _command (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/core/wireprotocol/command.js:125:10)\n at command (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/core/wireprotocol/command.js:28:5)\n at writeCommand (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/core/wireprotocol/write_command.js:56:3)\n at Object.update (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/core/wireprotocol/index.js:9:5)\n at Connection.update (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/cmap/connection.js:195:8)\n at /app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/core/sdam/server.js:490:13\n at Object.callback (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/cmap/connection_pool.js:345:7)\n at processWaitQueue (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/cmap/connection_pool.js:468:23)"},“msg”:“object [”"] is not a valid ObjectId"}
Thanks for the suggestion, I’ve tried it and I’m seeing the same error.
I have some notes to update your Docker documentation (but that’s another topic)
Current RocketChat Version 4.4.0
I also updated MongoDB to 4.4.12
Here are the three error lines:
rocketchat_1 | {“level”:50,“time”:“2022-02-03T17:23:18.546Z”,“pid”:9,“hostname”:“697bdfa38d30”,“name”:"",“name”:“Slack Importer”,“err”:{“type”:“errorClass”,“message”:“Forbidden [forbidden]”,“stack”:“Error: Forbidden [forbidden]\n at Object. (packages/jalik:ufs/ufs-store.js:360:12)\n at packages/matb33:collection-hooks/insert.js:16:28\n at Array.forEach ()\n at Object. (packages/matb33:collection-hooks/insert.js:15:22)\n at Object.collection. [as insert] (packages/matb33:collection-hooks/collection-hooks.js:93:21)\n at ns.Collection.insert (packages/mongo/collection.js:552:39)\n at ns.Collection.Mongo.Collection. [as insert] (packages/dispatch_run-as-user.js:325:19)\n at GridFSStore.Store.self.create (packages/jalik:ufs/ufs-store.js:205:33)\n at FileUploadClass._doInsert (app/file-upload/server/lib/FileUpload.js:667:29)\n at FileUploadClass.insert (app/file-upload/server/lib/FileUpload.js:707:15)\n at FileUploadClass.insertSync (packages/meteor.js:311:21)\n at setUserAvatar (app/lib/server/functions/setUserAvatar.ts:95:27)\n at _setUsername (app/lib/server/functions/setUsername.js:69:4)\n at saveUserIdentity (app/lib/server/functions/saveUserIdentity.js:32:8)\n at ImportDataConverter.updateUser (app/importer/server/classes/ImportDataConverter.ts:260:4)\n at ImportDataConverter.insertUser (app/importer/server/classes/ImportDataConverter.ts:283:8)\n at app/importer/server/classes/ImportDataConverter.ts:346:26\n at Array.forEach ()\n at ImportDataConverter.convertUsers (app/importer/server/classes/ImportDataConverter.ts:310:9)\n at app/importer/server/classes/ImporterBase.js:205:20\n at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1257:12)\n at packages/meteor.js:555:25”,“isClientSafe”:true,“error”:“forbidden”,“reason”:“Forbidden”,“errorType”:“Meteor.Error”},“msg”:“Forbidden [forbidden]”}
rocketchat_1 | {“level”:50,“time”:“2022-02-03T17:23:18.659Z”,“pid”:9,“hostname”:“697bdfa38d30”,“name”:"",“name”:“Slack Importer”,“err”:{“type”:“errorClass”,“message”:“Forbidden [forbidden]”,“stack”:“Error: Forbidden [forbidden]\n at Object. (packages/jalik:ufs/ufs-store.js:360:12)\n at packages/matb33:collection-hooks/insert.js:16:28\n at Array.forEach ()\n at Object. (packages/matb33:collection-hooks/insert.js:15:22)\n at Object.collection. [as insert] (packages/matb33:collection-hooks/collection-hooks.js:93:21)\n at ns.Collection.insert (packages/mongo/collection.js:552:39)\n at ns.Collection.Mongo.Collection. [as insert] (packages/dispatch_run-as-user.js:325:19)\n at GridFSStore.Store.self.create (packages/jalik:ufs/ufs-store.js:205:33)\n at FileUploadClass._doInsert (app/file-upload/server/lib/FileUpload.js:667:29)\n at FileUploadClass.insert (app/file-upload/server/lib/FileUpload.js:707:15)\n at FileUploadClass.insertSync (packages/meteor.js:311:21)\n at setUserAvatar (app/lib/server/functions/setUserAvatar.ts:95:27)\n at _setUsername (app/lib/server/functions/setUsername.js:69:4)\n at saveUserIdentity (app/lib/server/functions/saveUserIdentity.js:32:8)\n at ImportDataConverter.updateUser (app/importer/server/classes/ImportDataConverter.ts:260:4)\n at ImportDataConverter.insertUser (app/importer/server/classes/ImportDataConverter.ts:283:8)\n at app/importer/server/classes/ImportDataConverter.ts:346:26\n at Array.forEach ()\n at ImportDataConverter.convertUsers (app/importer/server/classes/ImportDataConverter.ts:310:9)\n at app/importer/server/classes/ImporterBase.js:205:20\n at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1257:12)\n at packages/meteor.js:555:25”,“isClientSafe”:true,“error”:“forbidden”,“reason”:“Forbidden”,“errorType”:“Meteor.Error”},“msg”:“Forbidden [forbidden]”}
rocketchat_1 | {“level”:50,“time”:“2022-02-03T17:23:18.664Z”,“pid”:9,“hostname”:“697bdfa38d30”,“name”:"",“name”:“Slack Importer”,“err”:{“type”:“Error”,“message”:“object [”"] is not a valid ObjectId",“stack”:“Error: object [”"] is not a valid ObjectId\n at serializeObjectId (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/bson/lib/bson/parser/serializer.js:287:11)\n at serializeInto (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/bson/lib/bson/parser/serializer.js:941:17)\n at serializeObject (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/bson/lib/bson/parser/serializer.js:347:18)\n at serializeInto (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/bson/lib/bson/parser/serializer.js:947:17)\n at serializeObject (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/bson/lib/bson/parser/serializer.js:347:18)\n at serializeInto (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/bson/lib/bson/parser/serializer.js:729:17)\n at serializeObject (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/bson/lib/bson/parser/serializer.js:347:18)\n at serializeInto (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/bson/lib/bson/parser/serializer.js:947:17)\n at BSON.serialize (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/bson/lib/bson/bson.js:64:28)\n at Msg.serializeBson (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/core/connection/msg.js:127:22)\n at Msg.makeDocumentSegment (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/core/connection/msg.js:119:33)\n at Msg.toBin (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/core/connection/msg.js:105:25)\n at MessageStream.writeCommand (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/cmap/message_stream.js:55:28)\n at Connection.write (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/cmap/connection.js:373:26)\n at _command (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/core/wireprotocol/command.js:125:10)\n at command (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/core/wireprotocol/command.js:28:5)\n at writeCommand (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/core/wireprotocol/write_command.js:56:3)\n at Object.update (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/core/wireprotocol/index.js:9:5)\n at Connection.update (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/cmap/connection.js:195:8)\n at /app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/core/sdam/server.js:490:13\n at Object.callback (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/cmap/connection_pool.js:345:7)\n at processWaitQueue (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/cmap/connection_pool.js:468:23)"},“msg”:“object [”"] is not a valid ObjectId"}
I needed to get it to work, so I installed RocketChat version 3.18.5, and was able to import from the Slack export.
I’ll upgrade my instance to latest once I do a little data clean up.
Most imports fail for me.
I tried to manually craft a lot of different Versions of the .zip containing the exported files.
When the zip only contains users.json with a few users it imports these successfully - but sometimes that fails too. With messages there’s almost always errors.
But I’ve also had one channel imported without errors and messages just not show up afterwards multiple times.
Hey @jimmyJames , thanks for pointing this issue and providing the error logs! This PR should fix this issue. Feel free to comment there if the issue persists.
(but that’s another topic)