Send all the chat between Rasa chatbot and frontend through Rocket chat

Development
1

Send all the chat between Rasa chatbot and frontend through Rocket chat

Right now chatbot frontend is directly connected to both Rasa open source and rocket chat. I want to make it so that all conversation between Rasa and frontend happens through rocket chat so that when the live chat is initiated the live agent can see the previous conversation as well.

Note: I am not using live chat widget but websockets for connection with frontend.

2

Hi! Not sure I understood.

But I believe that if you use the Rasa App, you will accomplish what you want.

Basically, all chats will pass by Rocket.Chat, and whenever the bot user is the one service that omnichannel chat, the bot will answer and it will be available for the next human agent.