A question from a new RocketChat user: is it possible to chat with a RocketChat authenticated user with API (instead of RocketChat application)?
I want to redirect my customer-service-bot to a human agent who is on RocketChat when a customer requests to talk with a human agent. So I need to link the customer and the human agent on with APIs in the code. Then the two can communicate each other in my bot context.
I am a new user for RocketChat. Maybe it is a stupid question. But I’ve indeed Googled a lot this case, few useful results found.
Any help, I will appreciate!