Rocketchat integration with 369dialog


I want to integrate with 360dialog, I already registered my whatsapp number, and it is already linked to rocketchat, but when I send a message to the number through whatsapp, the messages do not arrive to rocketchat.

I already checked and did the steps mentioned in the documentation on the rocketchat website.

Server Setup Information

  • Version of Rocket.Chat Server: 5.0.3
  • Operating System: Ubuntu 20.04.4
  • Deployment Method: docker
  • Number of Running Instances: 1
  • DB Replicaset Oplog: Enabled
  • MongoDB Version: 5.0.8
  • Proxy: Nginx

Any additional Information

Hello everyone, I contacted the 360Dialog support area regarding the issue of sending messages, for which everything was fine, so has anyone of you had problems with that application in rocketchat?

Hi! Sorry for the delay here. Missed this one :grimacing:

Were you able to solve this?

1 Like

Hi, No, I still have the same problem

Can you see any outstanding log in the App Log tab, or in Rocket.Chat logs when a message arrives (remember to increase verbosity in ADMIN > LOGS)?

Do you get any confirmation from 360dialog that he message was successfully delivered?

Do your workspace has SSL configured?