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Rocket Chat Desktop, the credentials disappear


On some computers with Rocket Chat Desktop, the credentials (login and password) sometimes disappear. The operating systems are Windows 10 Home / Professional in the Polish language version. RocketChat version doesn’t matter. The problem occurs in both 2.x and 3.x. What can I check or what can be corrected or changed so that the login and password do not disappear on users’ computers?

Server Setup Information

  • Version of Rocket.Chat Server: 3.13
  • Operating System: Debian 9
  • Deployment Method: tar
  • Number of Running Instances: 1
  • DB Replicaset Oplog: 220
  • NodeJS Version: 12.18.4
  • MongoDB Version: 4.0.22
  • Proxy: nginx
  • Firewalls involved:yes

Any additional Information

clients runnig on Windows 10 Home / Professional, version 2.17 to 3.5.6


Can you check if the solution for this issue will solve it for you?