Unable login after updating and logout

Community Support
1

Description

Hello!
After updating Rocket Chat server to version 6.12.1, the following failure occurred. When trying to connect to the local Rocket Chat server, the desktop client (and Rocket Chat mobile client for android) display a window labeled “Login”. But it is impossible to enter authentication data. The data entry form is not displayed. This does not happen for clients who have not been forcibly disconnected. Rolling back to version 6.12.0 did not solve the problem. Can you recommend a solution?

Server Setup Information

  • Version of Rocket.Chat Server: 6.12.1, 6.12.0
  • Operating System: Debian 12 (stable)
  • Deployment Method: tar
  • Number of Running Instances: 1
  • DB Replicaset Oplog: WiredTiger
  • NodeJS Version: 14.21.3
  • MongoDB Version: 6.0.17
  • Proxy: nginx
  • Firewalls involved: ufw

Any additional Information

2

You’ll need to check your logs to see what is going on.

Are you using some form of authent eg SAML, LDAP etc?

Anything else that you have modified?

3

Thanks for the reply. The standard login+password scheme is used to authenticate users. No additional changes were made to the server settings after the update. The problem appeared after logout in mobile RC client. Then it was repeated on desktop RC client.