Hi guys, really just a question to see if anyone might know what would cause this. I have a coworker that has Rocket Chat on their android, its a Samsung Note 9. He isn’t able to see chat in any of the created “rooms.” he can see things if someone sends him a message directly but if its in a room, he gets the notification about it and it will never load. I do not have the issue on my samsung 7 galaxy. When I spoke to him last night he was going to try and uninstall and reinstall but I told him I would come up here and see if anyone knew what might cause that or if it was a known issue.
*updated info: I spoke with the coworker again. He is actually using a Samsung note 9 not an 8.
He attempted clearing the data and cache for the app with no change, and then he uninstalled/reinstalled the application this morning and now he cant access any messages. Hes logged in and gets a notice, but he cant see anything its just loading constantly. He said the newest version on the play store said it was supposed to correct this, but it actually started for him with the newest version he got this morning.
Also had another co-worker came in who was getting a constant error everytime he attempted to login, clearing the data seemed to correct this for him this morning.
Server Setup Information
Im sorry but I do not have any of this information. We are using the android 3.3.2, build 2066.
- Version of Rocket.Chat Server:
- Operating System: android