Attention: You have reached your monthly mobile push limit

[klarinettenmuggl]

For a few hours now, we have been receiving regular warnings that we have reached our limit. But that is not true! According to https://cloud.rocket.chat we are far from reaching our limit. Push notifications (current month) 280 / 10,000. What is going wrong here?

Server Setup Information

• Version of Rocket.Chat Server: 3.9.1
• Operating System: Ubuntu 18.04.5 LTS
• Deployment Method: manual installation according to Rocket.Chat Docs
• Number of Running Instances: 1
• DB Replicaset Oplog: ?
• NodeJS Version: v12.18.4
• MongoDB Version: 4.0.21
• Proxy:
• Firewalls involved:

[TheWrongGuy]

I can confirm this! The Chat bot spammed over 100 Messages this night and some people therefore received so much mails. We are also away from the limit. Maybe we should create a Github issue out of this?

Best

[jdaviescoates]

Same. I also got loads of messages about this but have also actually only used 247 / 10,000 !

[jdaviescoates]

@TheWrongGuy

Maybe we should create a Github issue out of this?

As you’ve also found, there is one here:

Push limit message sent multiple times

See also:

Rocket.Chat Cloud

Which links through to:

https://status.rocket.chat/incidents/24

[TheWrongGuy]

@jdaviescoates

https://status.rocket.chat/i/24

Thanks! So its a general issue. They state its fixed however I still have the “Attention You Have reached…” in the top bar at the client, which I have to click away with multiple clicks. You, too?

[jdaviescoates]

Yeah, I had to click that away quite a few times! I wonder if there is a way to stop such notices being pushed to our instances…

[bradley.hilton]

Faulty messages about mobile push limits

Dear Rocket.Chat users, We sincerely apologize for the inconvenience caused by faulty messages sent about push notification limits through the banner warning and through our bot Rocket.Cat There was a bug in the deployment and we managed to have it quickly rolled back but unfortunately, every registered server using docker received those messages. Alerts are fetched for Workspace and then by DeploymentMethod/DeploymentPlatform. The bug was the alerts were created using both workspace and the …

[jdaviescoates]

Thanks.

Here is a key bit of info:

@milton.rucks

If you don’t want to receive further notifications and are running version 3.5 or above, you can disable the bot (Rocket.Cat ) and banner going under Admin settings > General > Updates > Enable the update checker (turn off).

Even before this mess up I’ve been wanting to disable these notifications and banners so great to know how! (and my Rocket.Chat always gets automatically updated anyway because I’m on Cloudron)

[ivan.pantic]

I am still getting these. Maybe I should restart the server?

[markus.kirsch]

If you have not reached the cap (aka the message is faulty), you can do an automatic dismissal of the banner, some solutions have been described in this issue. https://github.com/RocketChat/Rocket.Chat/issues/19877#issuecomment-747456044