Push Notification Failures on v8.7.1

Community Support
1

Description

Greetings

I’m having trouble on my new rocket.chat instance. I’ve registered my workspace and it has a starter plan registration. I’ve gone through the documentation that I can find related to push notifications. I have confirmed that I have accepted the Cloud Service Privacy Terms Agreement on my instance.

I have confirmed that my push notification settings and gateway appear to be correct as follows:

Enable: on
Enable gateway: on
Gateway: https://gateway.rocket.chat
Production: on

At this point everything seems to work EXCEPT for push notifications. I have tested it in admin to no avail. I see in the logs that it claims to send the notification to 1 android device and 0 ios devices, but nothing ever seems to arrive.

I’m new to Rocket.Chat, so I absolutely accept that I could be missing something, but I have no idea where to look. Does anyone know what I might look into next? I would really strongly prefer push notifications working.

Server Setup Information

  • Version of Rocket.Chat Server: 8.7.1
  • Operating System: Ubuntu 24.04
  • Deployment Method: Docker
  • Number of Running Instances: 1
2

Note to anyone else experiencing this, here’s how I got PNs working:

In Admin > Settings > Push:
Toggle off gateway
save

In Admin > Settings > General:
restart the server

In Admin > Settings > Push:
Toggle on gateway
save

In Admin > Settings > General:
restart the server

In the mobile app, clear the app’s storage, then open it and log in again
After logging in, close or background the app
Message your user from a different user to test PNs. At this point mine began working.